Terms & Conditions

Your privacy is highly valued. Everything discussed during your counselling sessions is treated with the utmost respect and confidentiality. Personal information and clinical records are stored securely in accordance with Australian privacy legislation and professional ethical standards.

While confidentiality is a fundamental part of the therapeutic relationship, there are circumstances where I may be legally or ethically required to disclose information without your consent. These include:

• If there is a serious and immediate risk of harm to yourself or another person.
• Where disclosure is required by Australian law or a court order.
• Where there are concerns regarding abuse or neglect and mandatory reporting obligations apply.
• When information is discussed during professional clinical supervision. In these circumstances, your identity is protected wherever possible.

Counselling provides a safe and supportive environment to explore thoughts, emotions, behaviours, and life challenges. While every effort is made to support your wellbeing and personal growth, counselling outcomes cannot be guaranteed, as progress depends on many individual factors, including your participation and commitment to the therapeutic process.

Counselling is not a substitute for emergency medical or psychiatric care. If you are experiencing a mental health emergency, please contact emergency services or your nearest hospital immediately.

To gain the greatest benefit from counselling, clients are encouraged to:

• Attend appointments punctually.
• Participate openly and honestly in the therapeutic process.
• Notify me as soon as possible if you need to cancel or reschedule an appointment.
• Take responsibility for decisions and actions made outside of counselling sessions.

Payment is required prior to your scheduled counselling session. Your appointment will be confirmed once payment has been received, unless alternative arrangements have been agreed upon in advance.

If you need to cancel or reschedule your appointment, a minimum of 48 hours' notice is required. Cancellations made with less than 48 hours' notice, or failure to attend a scheduled appointment without prior notice, will incur the full session fee.

Online counselling sessions are conducted via a secure platform to protect your privacy and confidentiality. Clients are responsible for ensuring they have a reliable internet connection and are attending the session from a private, quiet space where they feel comfortable speaking openly without interruption.

While every effort is made to ensure a smooth online experience, technical issues beyond either party's control may occasionally occur. If this happens, reasonable efforts will be made to reconnect or reschedule the session if necessary.

Your personal information is collected solely for the purpose of providing counselling services, maintaining clinical records, and fulfilling legal and professional obligations. Your information will never be shared with third parties without your consent unless required or authorised by law.

I am committed to providing counselling services that are ethical, respectful, inclusive, and culturally sensitive. Every client is treated with dignity, compassion, and without discrimination.

If you have any questions regarding these Terms & Conditions or your counselling services, please feel free to contact me before your appointment.